Digital Onboarding: Definition, Types and How it Works

Digital Onboarding: Definition, Types and How it Works

Gabija Stankevičiūtė

With fast digitization that blurs the boundaries between the physical, digital, and biological world, companies focus on connecting with both employees and customers. And with the prevailing time over the world, there is a significant push to improve the existing digital onboarding. The move allows a company to boost its sales figures and public image while the customers receive complete service satisfaction and the employees feel less burdened about their professional life.

Let’s understand how digital onboarding works.

What is Digital Onboarding?

Digital onboarding is an online process to bring in new customers. During the procedure, a person registers with a company or government service to access its products and services. They will provide their ID, and if required, biometric information like a face scan or fingerprint. With a digital onboarding process, a company can easily and securely identify a person.

Before remote onboarding was a universal thing, people would often provide their data either in-person or through the mail. The whole process would be lengthy and expensive. With digitization becoming a prime factor for nearly all private and public companies, they all need a reliable and secure digital onboarding channel. The demand is specifically high during the current Covid-19 pandemic, where social interaction is discouraged.

The customer onboarding process is closely associated with Know Your Customer (KYC) or Know Your Client. The terms are prevalent in finance, banks, insurance, and related sectors. KYC and digital onboarding, used in other industries, are sometimes used synonymously. But KYC is a critical customer identification tool that companies use for their digital customer onboarding process.

Types of the Onboarding Process

Types of the Onboarding Process

On-site onboarding

The traditional onboarding process—the individual visits the company office to provide their data as proof of identification and biometrics.

Semi-on-site onboarding

The companies provide electronic documents to the new customers to fill at their homes. But they have to visit the company office to submit them.

Digital Onboarding

The currently popular onboarding process is also known as online or remote onboarding. With complete digitization, individuals can stay at their home or office to complete the process with the same speed, security and guarantee.

The Digital Onboarding Process

The Digital Onboarding Process

The digital onboarding process involves the online company platform that has been either developed in-house or outsourced. The platform allows the company to ensure compliance and convert the potential new lead into a loyal customer.

During the early onset of remote onboarding, all a company needed from a customer were an email ID with a credit card or PayPal account. But, the growing number of fraud cases and identity crimes proved that the process requires extra security layers.

The customer onboarding process is also the time when the company starts to build a relationship with the customer. Hence, it is a vital time for the company to make a good impression on the customer. And the customer can decide and leave the onboarding process because they found it too complicated or lengthy.

Benefits of Digital Onboarding

Benefits of Remote Onboarding

Digitization is the most direct way financial sectors and other industries can improve their customer onboarding. With digital onboarding, you get speed, fewer errors, compliance management, reduced manual work, and improved customer satisfaction.  Here are some of the benefits of digital onboarding:

A new customer once the process is complete

The most significant benefit is acquiring a new customer after putting in all that effort. The company can now offer its services and products to its new customers.

Client-centric approach

The only way a business can grow is to keep its clients/customers at the center stage. When you understand your customer’s requirements and design a workflow around their needs, you improve customer experience.


With online onboarding, the whole process is much more straightforward and easy to understand. When the company transitions from paper to digital modes, it brings better data arrangements, user-friendliness and data signatures.

Faster process

When the customer onboarding is rapid, the clients get a quicker response, feedback and confirmation. Along with an immediate process, it also follows all the steps and secure data verification.

How is Identification Vital for Digital Onboarding?

How is Identification Vital for Online Onboarding

With the advent of digital onboarding, there was a pressing need to make online transactions and interactions more secure and safer. We are working tirelessly to create better digital identity verification solutions to fight online fraud and identity crimes. With current efforts, such online identity verification solutions have considerably made online businesses trustworthy with a layer of security and trust.

Yet, it shows much to do in the digital onboarding process when one looks into the global fraud figures. Today, account-related frauds constitute a part of the most critical threats businesses worldwide face. With more robust digital identity verification tools, companies can prevent fraud while enhancing the overall customer onboarding experience.

We offer identity verification solutions for the digital onboarding process that accepts all the primary ID documents worldwide. Hence, we can define their criteria and adopt the ID verification solution to get more clients while maintaining high operation standards and keeping everything secure.